Refund policy
Return Policy
We want you to be happy with your purchase. If you are not completely satisfied with your order, please contact us at msgone.store@gmail.com within 14 days of receiving your item so we can review your request.
To be eligible for a return, the item must be unused, unworn, unopened, in the same condition that you received it, and in its original packaging. Items must also include all original tags, labels, accessories, manuals, and packaging when applicable.
To start a return, please contact us at msgone.store@gmail.com with your order number and a brief explanation of the issue. If your return is approved, we will provide instructions on where and how to send your package. Items sent back without prior approval will not be accepted.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping fees are non-refundable.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives. If your item arrives damaged, defective, missing parts, or if you received the wrong product, you must contact us within 48 hours of delivery.
To review your request, please send:
Your order number
Clear photos of the damaged, defective, or incorrect product
A short video showing the issue, if needed
Photos of the original packaging
Photos of the shipping label
We will review the information provided and determine if the order qualifies for a replacement, refund, store credit, or another solution. We cannot approve claims for damaged, defective, missing, or incorrect items without clear photo or video evidence.
Items damaged due to misuse, normal wear, improper handling, accidental damage, or failure to follow product instructions are not eligible for a refund, replacement, or store credit.
Non-Returnable Items
Some items cannot be returned for safety, hygiene, or final sale reasons, including:
Opened or used beauty, skincare, cosmetic, or personal care products
Undergarments, swimwear, or intimate items
Health, wellness, or hygiene-related products
Items marked as final sale
Gift cards
Items that have been used, washed, damaged, or altered
Items returned without original packaging, tags, labels, accessories, or manuals
Refunds
Once we receive and inspect your approved return, we will notify you if your refund has been approved. If approved, your refund will be issued to your original payment method. Please allow several business days for your bank or payment provider to process the refund.
Please note that original shipping charges are non-refundable.
Exchanges
We only replace items if they arrive damaged, defective, or incorrect. If you need help with an exchange, please contact us at msgone.store@gmail.com with your order number, photos, and a video showing the issue when applicable.
Order Cancellations
Orders may only be canceled before they are processed or shipped. Once an order has been processed or shipped, it cannot be canceled.
Lost or Delayed Packages
We are not responsible for delays caused by shipping carriers, customs, weather, incorrect addresses, or other situations outside of our control. If your package is marked as delivered but you did not receive it, please contact the shipping carrier first. We will do our best to assist you, but we cannot guarantee a refund or replacement for packages marked as delivered.
Contact Information
If you have any questions about returns, refunds, exchanges, or damaged items, please contact us at:
By placing an order with our store, you agree to this Return Policy.