Shipping policy
Shipping Policy
Thank you for shopping with MS GONE. Please read our Shipping Policy carefully before placing your order.
Order Processing
Orders are typically processed within 1 to 3 business days after payment is confirmed. Processing times may be longer during holidays, sales, high order volume, or due to product availability.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information when available.
Shipping Times
Estimated shipping times may vary depending on the product, destination, supplier, carrier, and other factors outside of our control.
Estimated delivery time:
United States: 3 to 5 business days
Please note that this is an estimated delivery time only and is not guaranteed. Delivery times may be affected by holidays, carrier delays, weather conditions, incorrect shipping addresses, customs processing, or high order volume.
Shipping Delays
We are not responsible for delays caused by shipping carriers, customs, weather conditions, incorrect shipping addresses, high order volume, holidays, or events outside of our control.
If your order is delayed, please allow additional time for the carrier to update tracking information. We will do our best to assist you, but we cannot guarantee exact delivery dates.
Tracking Information
Once your order ships, tracking information will be sent to the email address provided at checkout when available.
Please allow 2 to 5 business days for tracking updates to appear after the order has shipped. In some cases, tracking may not update immediately while the package is in transit.
Incorrect Shipping Address
Please make sure your shipping address is complete and correct before placing your order. MS GONE is not responsible for orders shipped to an incorrect, incomplete, or outdated address provided by the customer.
If you notice an error in your shipping address, please contact us immediately at msgone.store@gmail.com. We will do our best to update the address before the order is processed or shipped, but we cannot guarantee changes once the order has been submitted.
Lost or Missing Packages
If your package is lost, missing, or marked as delivered but you have not received it, please contact the shipping carrier first for more information.
MS GONE is not responsible for packages marked as delivered by the carrier. However, you may contact us at msgone.store@gmail.com with your order number, and we will do our best to assist you.
Customs, Duties, and Taxes
For international orders, customs fees, import duties, taxes, or additional charges may apply depending on your country’s regulations. These fees are the responsibility of the customer and are not included in the product price or shipping cost unless otherwise stated at checkout.
MS GONE is not responsible for delays caused by customs processing.
Multiple Packages
If your order includes multiple items, they may be shipped separately depending on product availability, supplier location, or warehouse processing. You may receive more than one tracking number for the same order.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives. If your item arrives damaged, defective, missing parts, or incorrect, contact us within 48 hours of delivery at msgone.store@gmail.com.
To review your request, please provide your order number, clear photos of the product, photos of the packaging, photos of the shipping label, and a short video showing the issue when needed.
We cannot approve claims for damaged, defective, missing, or incorrect items without clear photo or video evidence.
Contact Information
If you have any questions about shipping, tracking, or delivery, please contact us at:
By placing an order with MS GONE, you agree to this Shipping Policy.